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Client Service Director

ContractPermanent Job

LocationShanghai Office



Job Description

Job Title: Client Service Director

Location: NetBooster Shanghai Office

Division: AMS

Report to: Managing Director


Overview of job:

The job scope covers: client service, development of customer insights, development of direct marketing and interactive communication strategies and lead generation programs, supervision of digital campaign executionsandmanagement of fulfilment.

  • 4 Roles necessary when working closely with Channel Teams (incl. SEM, SEO, Programmatic, Social, E-commerce and Creative): A strategic thinker, an excellent communicator, a negotiator and Aself-starter team player.
  • 5 Skills essential when working with Account Team: Leading, Inspiring, Coaching, Empowering and Developing.

Responsibilities of the Role:

Client Service:

  1. Responsible for ensuring Client satisfaction and handling strategic issues or problem resolution of one-to-one marketing issues.
  2. Develop a comprehensive understanding of the marketplace and our Client’s business including various media and distribution channels.
  3. Pro-active strategic proposals for customer management business opportunities.
  4. Developing and keeping excellent relationships with all client contacts.
  5. Contribute and if appropriate lead new business pitching opportunities.

Project Supervision:

  1. Take responsibility for overall project management.
  2. Drive profitable client relationships.
  3. Effectively manage and interpret Client feedback.
  4. Develop working relationship with Account Team to ensure that once briefed the campaign/project runs forward smoothly.

People Management:

  1. Work with BDD to project future account team personnel requirements and overcome any existing issues.
  2. Manage the workload, working with Account Team Members to optimise efficiency and spread the load as necessary, providing feedback to your BD/GAD on planning and any issues.
  3. Take responsibility for management and motivation of account team members to allow them to achieve maximum potential.


  1. Acting as a trusted communications integrator across teams, keeping client and our teams informed all the time and providing answers to any questions regarding the projects he/she is responsible for.
  2. Maintain a consistently high standard of presentation and documentation by all team members.
  3. Always endeavour to practice a major presentation with all participants prior to the event.

Financial Management:

  1. Establish and communicate budgets and work back schedules for each project.
  2. Demonstrate awareness of need to achieve quarterly targets and understanding of management of finances and Client budgets at year end.
  3. Ensure adherence to the client contract agreements where appropriate for all man hours’ fees and third party costs.


Required skills and competencies:

  • 7+ years of experience in Client Service of digital agency, international advertising agency.
  • Managerial experience (leading, developing and motivating team members) is a must.
  • Technical Skills: Familiar with all aspects of (incl. SEO, SEM, Social, Programmatic Buying, E-commerce)
  • New business opportunities exploration skills.
  • Leadership skills: ability to guide, direct, or influence people; active listening, providing feedback, be accountable and transparent and earning credibility by role modelling – leading by examples.
  • Strong project management skills: outstanding organizational and planning skills (ability to juggle multiple projects), great attention to detail and follow-through, ability to multi-task and consistently meet deadlines.
  • Exhibiting strong strategic and operational decision making skills.
  • Negotiation skills: ability to use a range of approaches and strategies to build a stronger negotiation base and form long-term relationships.
  • Language skills: fluent in both speaking and written English.
  • Good financial and budget control skills.
  • Savvy in identifying potential challenges for the business and comfort taking the lead in solving them.
  • Knowledge of the client’s business (organization chart, local and international contacts, structure) and brands (history, target groups, positioning, identity, product ranges and categories).